Refund Policy

At Flamingals, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your item, subject to the conditions below.

Return Eligibility

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, unwashed, and with all original tags and packaging when applicable. You may also be required to provide proof of purchase.

Items that show signs of wear, washing, alteration, misuse, damage caused after delivery, or missing original components may not be eligible for a refund.

How to Request a Return

To request a return, please contact us at contact@flamingalsapparel.com within 30 days of receiving your order. Include your order number, the item you wish to return, and the reason for your request.

Our customer support team will review your request and provide return instructions when applicable. Items returned without first requesting a return may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us at contact@flamingalsapparel.com as soon as possible. Please include your order number and clear information about the issue so we can evaluate your request.

Exceptions and Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, customization, or other applicable reasons. This may include personalized products, gift cards, final-sale items, and products that cannot be resold for hygiene reasons once opened or used.

Any applicable return restrictions will be communicated on the relevant product page or during the return process.

Exchanges

If you would like a different size, color, or product, please contact us at contact@flamingalsapparel.com. Exchange availability depends on current inventory and the eligibility of the original item.

Refunds

Once an eligible returned item has been received and inspected, we will notify you about the status of your refund. If approved, the refund will be issued to the original payment method.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Return Shipping

Unless the return results from an error on our part or an eligible damaged, defective, or incorrect item, return shipping costs may be the responsibility of the customer. Any applicable instructions or costs will be communicated before an authorized return is sent.

Contact

For questions regarding returns or refunds, please contact us at contact@flamingalsapparel.com.